Racket Ready Terms of Use

These Terms of Use (these “Terms”) govern your access to and use of the Racket Ready mobile application, websites, and related services (collectively, the “Service”), operated by Advantage Platform Inc. DBA Racket Ready Platform Inc. (“Racket Ready,” “we,” “us,” or “our”).

By creating an account, or by otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you may not use the Service.

You must be at least 18 years of age to create an account or use the Service. By using the Service, you represent and warrant that you are at least 18 years old, that the information you provide to us is accurate and complete, and that your use of the Service does not violate any applicable law or regulation.

To use most features of the Service you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

You agree to provide accurate, current, and complete information when you register and to keep that information up to date. We may suspend or terminate your account if any information you provide is inaccurate, outdated, or incomplete, or if you violate these Terms.

Racket Ready is a platform that connects tennis, squash, and racquet-sport players (“Players”) with independent racquet-stringing service providers (“Stringers”). The Service allows Players to discover Stringers, submit rackets for stringing and related services, communicate with Stringers, and pay for completed services.

Racket Ready is a venue and technology provider only. Stringers are independent third parties and are not employees, agents, or representatives of Racket Ready. We do not perform stringing services, and we do not control and are not responsible for the quality, timing, legality, or any other aspect of the services provided by Stringers. Any contract for stringing services is solely between the Player and the Stringer.

When a Player submits a racket or service request and a Stringer accepts it, a direct agreement is formed between the Player and the Stringer for the performance of a real-world, physical service.

Payments for services are processed by our third-party payment processor, Stripe, Inc. By making or receiving payments through the Service, you agree to Stripe's applicable terms and authorize us and Stripe to charge or pay out the relevant amounts. Racket Ready does not store full payment card numbers. Stringers who receive payouts must complete onboarding with Stripe and are responsible for providing accurate payout and tax information.

Because the Service facilitates physical, real-world services performed outside of the application, payments are handled through Stripe rather than through in-app purchases.

The price of a stringing service, including any add-ons, is presented to you before you confirm a request. Racket Ready may charge service or platform fees, which will be disclosed at the time of checkout.

Refund eligibility for completed or in-progress services is determined on a case-by-case basis and may depend on the Stringer's policies and the state of the service. If you believe you are entitled to a refund, contact us using the details in Section 14.

A Player or a Stringer may cancel a service request in accordance with the cancellation options made available in the Service. Cancellations made after a Stringer has begun work may be subject to charges for work already performed. We reserve the right to take action against accounts that repeatedly cancel in bad faith.

You agree that you will not, and will not attempt to:

• use the Service for any unlawful, fraudulent, or unauthorized purpose;
• harass, threaten, defame, or harm another user, or post content that is abusive, obscene, or otherwise objectionable;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• interfere with, disrupt, or circumvent the security of the Service, or attempt to gain unauthorized access to any account or system;
• arrange to pay for or receive payment for services outside the Service in order to avoid fees; or
• use any automated means to access the Service or collect data from it without our prior written permission.

We may remove content, and suspend or terminate accounts, that we determine in our sole discretion violate these Terms.

The Service allows you to submit content, including profile information, photos, messages, and reviews (“User Content”). You retain ownership of your User Content. By submitting User Content, you grant Racket Ready a worldwide, non-exclusive, royalty-free license to host, store, display, reproduce, and use that content for the purpose of operating, providing, and improving the Service.

You are solely responsible for your User Content and represent that you have all rights necessary to submit it and that it does not violate these Terms or any third party's rights.

Stringers are independent contractors and are not employed by Racket Ready. Stringers are solely responsible for the services they provide, for the equipment entrusted to them, for compliance with all applicable laws and licensing requirements, and for the reporting and payment of all applicable taxes. Racket Ready does not guarantee any volume of requests, earnings, or business to any Stringer.

The Service, including its software, design, text, graphics, logos, and all other content other than User Content, is owned by or licensed to Racket Ready and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. You may not copy, modify, distribute, sell, or create derivative works from any part of the Service except as expressly permitted by these Terms.

The Service relies on and may link to third-party services, including Stripe for payments, mapping providers, and authentication providers. Your use of those services may be governed by separate terms. We are not responsible for the content, policies, or practices of any third-party service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RACKET READY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY STRINGING SERVICE WILL MEET YOUR EXPECTATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RACKET READY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR ONE HUNDRED U.S. DOLLARS (USD $100).

You agree to indemnify, defend, and hold harmless Racket Ready and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Service, your User Content, or your violation of these Terms or any applicable law.

You may stop using the Service at any time. You may permanently delete your account from within the application, in the Privacy Settings screen. When you delete your account, your login is removed and your personal data is deleted or anonymized, subject to information we are required or permitted to retain by law.

We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or if we reasonably believe that your use of the Service may cause harm to Racket Ready or other users. Sections that by their nature should survive termination will survive.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York, and you consent to the personal jurisdiction of those courts.

We may update these Terms from time to time. If we make material changes, we will notify you as required by law and will post the updated Terms within the Service. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. Please review these Terms periodically.

If you have questions about these Terms, you can write to us at:

Alternatively, you may email us at team@racketready.game with “Terms of Use” in the subject line.